What we keep from your messages
When you message Leap Studios on Facebook Messenger, Instagram or WhatsApp, or send an enquiry through this website, we keep your name, the account or number you wrote from, the messages themselves and any details you shared, such as your event date, email or phone number. We use them only to reply to you and to plan your booking. We don’t sell them or use them for anything else.
How to ask us to delete it
- Email community@leapstudios.vc with the subject “Delete my data”.
- Tell us the name and the email, phone number, Facebook or Instagram account you used to contact us, so we can find everything that belongs to you.
- We confirm we received your request within 7 days and complete it within 30 days.
If you have a Leap Studios member account, you can also ask from the Privacy page in the member app (Profile → Privacy), and we’ll treat it the same way.
What we can’t delete straight away
If you booked or paid for something, we must keep invoices, receipts and contracts for as long as Philippine tax and accounting law requires. We keep only what the law needs and delete the rest.
Removing our access on Facebook or Instagram
You can also stop sharing with us from your own account: on Facebook, go to Settings & privacy → Settings → Apps and websites (or Business integrations) and remove “LEAP OS”. Messages you already sent us stay with us until you ask us to delete them as above.
Your rights
You have the right to see, correct and delete your personal information under the Data Privacy Act of 2012 (RA 10173). Our full privacy notice explains what we collect and why.